Privacy Policy

GENBRIDGE (Pty) Ltd ("GenBridge", "we", "us" or "our") respects your privacy and is committed to protecting the personal information of visitors to genbridge.co.za (the "Website") and users of our software and SaaS services (the "Services"). This Privacy Policy explains what information we collect, how we use it, and the rights you have in relation to it. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws.

The personal information we collect may include:

• Contact details you voluntarily provide, such as your name and email address, when you reach out to us or sign up for a Service.
• Account and billing-related information provided during onboarding or subscription to a Service.
• Technical information such as IP address, browser type, device information and pages visited, collected automatically through standard web server logs and analytics tools.

We use the information we collect to:

• Respond to enquiries sent to us via email or contact details published on this Website.
• Provide, maintain and support access to our Services for subscribed customers.
• Understand how visitors use our Website so we can improve it.
• Meet our legal and regulatory obligations.

Where GenBridge processes payments for a Service, this is done through third-party payment service providers (such as PayFast). Those providers collect and process your payment card or bank details directly, in accordance with their own security standards and privacy practices. GenBridge does not store your full payment card number. We may retain limited transaction information (such as the amount, date and status of a payment) for billing, accounting and support purposes.

We may use cookies or similar technologies to understand how visitors interact with the Website and to improve its performance. You can control or disable cookies through your browser settings; doing so may affect certain functionality of the Website.

We do not sell your personal information. We may share information with trusted service providers who support the operation of our Website and Services (such as hosting, payment processing and analytics providers), or where required to comply with a legal obligation.

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, including POPIA, you have the right to request access to, correction of, or deletion of your personal information held by us, and to object to certain processing of your information. See our Data Deletion page for details on how to request deletion of your data.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including any applicable billing, accounting or legal record-keeping requirements, unless a longer retention period is required or permitted by law.

Where personal information is transferred outside of South Africa, we take reasonable steps to ensure it receives an adequate level of protection in accordance with POPIA.

This Website is not directed at children, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision.

If you have questions about this Privacy Policy or how we handle your personal information, contact us at admin@genbridge.co.za.