Terms & Conditions

GenBridge provides business software-as-a-service ("SaaS") platforms and related digital services, including (without limitation) the Fleet Governance System and Proplyst, together with any other platforms, applications, features or services that GenBridge makes available from time to time (collectively, the "Services"). The specific features, functionality and scope of each Service are described on the relevant product pages of this Website and/or in the applicable order form, onboarding documentation or agreement between GenBridge and the customer.

Where a Service is provided on a subscription or recurring-payment basis, access is generally granted for the duration of the applicable billing period and renews automatically unless cancelled in accordance with the Cancellation Policy below. Fees, billing frequency and payment terms applicable to a specific Service are communicated to the customer at the time of sign-up, onboarding, or in the applicable order form or agreement, rather than fixed or published generally on this Website.

Payments may be processed through third-party payment service providers (such as PayFast). Use of those payment services is also subject to that provider's own terms and privacy practices. Customers are responsible for ensuring that payment details provided to GenBridge or its payment processor are accurate, current and authorised for use.

GenBridge provides digital software and SaaS services rather than physical products, and no physical shipping is involved in the delivery of our Services. Services are delivered electronically. Depending on the applicable Service, access is typically provided through one or more of the following: an online account, a web application, a mobile application, login credentials, an onboarding process, or another applicable electronic method.

The exact timing of delivery or access depends on the specific Service, any onboarding or setup requirements, and successful verification and/or activation of payment or account details. Where a specific delivery or activation timeframe applies to a Service, this will be communicated separately as part of the applicable order, onboarding process or agreement.

Customers may request cancellation of a subscription or Service at any time by contacting GenBridge at admin@genbridge.co.za. Upon a valid cancellation request:

• Access to the relevant Service will generally continue until the end of the current paid billing period, unless otherwise agreed or unless immediate suspension is required due to a breach of these Terms.
• Recurring billing for that Service will stop from the next billing cycle following the cancellation request, subject to any minimum term, notice period or billing cycle already in progress that has been separately agreed with the customer.
• Following the end of the applicable access period, GenBridge may deactivate the customer's access to the Service. Any retention, export or deletion of customer data following cancellation is handled in accordance with our Privacy Policy and any applicable agreement with the customer.

GenBridge does not apply punitive or unreasonable cancellation conditions beyond what is necessary to give effect to any agreed minimum term, outstanding fees already due, or applicable notice period.

GenBridge assesses refund requests on a case-by-case basis, taking into account the applicable agreement with the customer, the circumstances of the request (for example, a billing error, a duplicate payment, or a Service that has not been delivered or activated as agreed), and applicable South African consumer protection law, including the Consumer Protection Act 68 of 2008 where it applies. Refunds are not automatically excluded, and GenBridge will consider legitimate refund requests fairly and in good faith.

To request a refund, contact GenBridge at admin@genbridge.co.za with your account details, the payment concerned, and the reason for your request. Where a refund is approved, it will be processed to the original payment method, subject to the processing times of the applicable payment service provider.

Customers are responsible for maintaining the confidentiality and security of their account credentials, for ensuring that information provided to GenBridge is accurate and kept up to date, and for using the Services in compliance with these Terms and all applicable laws.

Customers may not use the Services for any unlawful, fraudulent, abusive or unauthorised purpose, including attempting to gain unauthorised access to GenBridge systems or data, interfering with the operation of the Services, or using the Services in a manner that infringes the rights of any third party.

All software, source code, systems, designs, trademarks, logos, content and other materials associated with GenBridge and its Services (including the Fleet Governance System and Proplyst) are the property of GENBRIDGE (Pty) Ltd or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of any GenBridge intellectual property to the customer; customers are granted only the right to use the applicable Service in accordance with these Terms and any applicable agreement.

GenBridge aims to provide reliable access to its Services but does not guarantee uninterrupted or error-free availability. Services may occasionally be unavailable for scheduled maintenance, updates, or due to circumstances beyond GenBridge's reasonable control. Where practical, GenBridge will endeavour to give reasonable notice of planned maintenance expected to affect access to a Service.

To the maximum extent permitted by applicable law, GenBridge shall not be liable for any indirect, incidental, special or consequential loss or damage arising from or in connection with the use of, or inability to use, our Services. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable South African law, including the Consumer Protection Act, where applicable.

GenBridge's collection and use of personal information is described in our Privacy Policy, which forms part of these Terms by reference.

GenBridge may update these Terms from time to time. The current version of these Terms is always published on this Website, and continued use of the Services after changes are published constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the Republic of South Africa, subject to any applicable consumer protection or other mandatory legislation.

Questions about these Terms, including the Delivery, Cancellation or Refund Policies, can be directed to admin@genbridge.co.za.